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the reason why these situations suck is beacuse once its out of epassporte's hands it requires manual legwork ( like picking up the phone and calling people ) so everyone waits on each other , the bank says we will call you back and etelegate says we will call you back and everyone adds there own few hours onto that figure and it takes days to get things solved.. sucks for the customer sucks for epassporte, cant really blame them much for that , but what you can do is say " stop jerking people around ".. if im told " on such and such day eveyrhting is okay " and its not im pissed , if its explained better " we anticipate release of funds on ____ if there is a problem please contact me aspa and we will resolve the issue " then if theres a problem nobody is left in the dark.. explain how the transfer works even semi scripted but explain explain explain.. regardless of how it went down your customer obviously misunderstood what you assumed he understood, so its your job to help him understand more clearly . and to do tht you have to explain yourself better..
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hatisblack at yahoo.com
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