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This is where the customer service of a company can be determined. You say you ate the money although I don't see how that would ever be true. In any case this could have been solved quite easily as seen below.
Dear sleeves,
We are sincerely sorry for the problems you have been having in regards to withdrawing money to your bank account. We have yet to pinpoint the cause of this problem so please refrain from making another withdrawal until we can figure it out. In the meantime we would like to offer you a complimentary debit card so that you can withdraw your balance as cash and deposit into your bank account that way while the issue is being worked on. I will go ahead and refund the amount of the withdrawal and work with your bank to get the funds back on our end. If you attempt another withdrawal I won't be able to do this.
Thank you for using Epassporte and have a nice day.
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