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I forgot to add just to point out how they contradict each other.
Here is theire response on 8/28
Dear Cardholder,
We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance
For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below.
I hope this is helpful and please let me know if I can be of further assistance.
Regards,Shawn H.
This was a response from keyser this morning "your transfer on August 28th can't be returned to you until we receive the money back from your bank".
And here is shaliza responding above "You have decided again to try and transfer funds via ACH and again, and this can take 7 business days to hit your account. Monday was a holiday but we will check with the 3rd party and see what the status is."
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