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shaliza · 09-06-2006, 12:22 PM

We use a 3rd party solution for ACH transactions so if an ACH transaction fails, we must contact the 3rd party. They communicate with the bank and after weeks of going back and forth your bank finally told us they put the funds into the wrong account.

So we were out the 200 or so bucks your bank was holding and as a courtesy to you, our customer, we put the funds back into your account not knowing if your bank would ever return the funds to us.

You have decided again to try and transfer funds via ACH and again, and this can take 7 business days to hit your account. Monday was a holiday but we will check with the 3rd party and see what the status is.

Shaliza

09-06-2006, 12:22 PM
shaliza Confirmed User Industry Role: Join Date: Dec 2002 Location: toronto Posts: 548	We use a 3rd party solution for ACH transactions so if an ACH transaction fails, we must contact the 3rd party. They communicate with the bank and after weeks of going back and forth your bank finally told us they put the funds into the wrong account. So we were out the 200 or so bucks your bank was holding and as a courtesy to you, our customer, we put the funds back into your account not knowing if your bank would ever return the funds to us. You have decided again to try and transfer funds via ACH and again, and this can take 7 business days to hit your account. Monday was a holiday but we will check with the 3rd party and see what the status is. Shaliza __________________ Email: shaliza.somani at ePassporte dot com