sleeves

8/15

I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.


8/24

We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more.


8/25

The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up.


8/28

Dear Cardholder,

We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance

For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further assistance.

Regards,Shawn H.

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What I cant figure out and you still havent answered is why does Electracash need to recover the money if the bank made the error? And why dosent the bank have a record of this error? And since you were so kind to highlight it was the banks fault once again and point out the 3-5 days can you please tell me if its been 5 days yet?

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