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This was a mistake on YOUR BANK'S END not ePassporte's. You missed the email where Michael told you not to try transferring funds again via ACH until your bank could fix the issue on their end.
cut/paste from your post:
I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.
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Email: shaliza.somani at ePassporte dot com
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