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Originally Posted by Kimmykim
They did send out client letters if I'm not mistaken. It would certainly be in their best interest to do so. I'd already notified my folks directly, but I thought it wouldn't be a bad idea to post it.
I certainly hope that RCBC gets Visa to change their mind and keep the bank acquiring Visa, we've never had any problems with CNP or their staff really.
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Yeah, they sent client letters... about 6 days before the deadline of 8/31.
I also received an email from CNP tech asking us to integrate Bastion (BEFORE I received the email about the Visa issue) to replace Jetpay (which we JUST integrated to replace iPAY about 2-3 months earlier)...
Notice the "requiring you" part below... pretty shady, integration of these things on our backend isnt' free... and we had 1 week to do this? I don't know... I liked CNP at first but this was sort of shady and makes me feel quite uncomfortable about the way they handle their business...
"CNP WORLDWIDE, INC.
CUSTOMER SERVICE BULLETIN
August 25, 2006
This is to notify you that CNP Worldwide, Inc. is requiring you
to migrate and integrate with Bastion Acquiring Gateway (BAG).
BAG is CNP?s official acquiring system.
Bastion Integration Team (BIT) will be contacting you to initiate
the integration procedure. BIT will provide you the Bastion Codes
necessary for you to process transactions including the reporting
login account for your access to reporting console.
BIT is working 24/7 shifting schedule to provide round-the-clock
assistance to address all your concerns. Throughout the whole
process, BIT is the focal point for integration on any technical issues
you may encounter.
"