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Old 08-29-2006, 11:38 AM  
Fabien
Confirmed User
 
Industry Role:
Join Date: Jul 2003
Posts: 4,789
Hello Donkey,

Thanks for getting back to us with the additional information.

I searched your records using the information you have provided I do see two active ubscriptions as explained below.

Pass - Order No. ******* - signed up on 0*-0*-200* using the email address [email protected].
Pass - Order No. ****** - signed up on 1*-0*-2005 using the email address [email protected].

I have gone ahead and cancelled both the accounts as well as refunded the last charges. The refund process could take up to 7-10 business days to reflect on your account. Please accept our apologies for any inconvenience this may have caused.

Please reply to this email if you need any further assistance from us.
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