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For me reputation is very important - especially in an online industry when you only meet people mabey a few times per year at shows. I just would of handled this a little different if it had of been my company.
1. See errors - problems with dbase stats / info
2. Call / email customer and explain problem we are seeing, do you see the problem or have an answer to the problem.
3. If customer gets upset / doesn't or can't help, do 1 more check / if same conclusions - call call customer again and let said customer know that we need this fixed / changed asap or we will have to suspend your license. Customer gets upset / cocky and hangs up
4. Send customer an email and a letter via Fedex or US Mail (Certified Return Reciept) saying you have so many days to get this fixed, or whatever we need from you or your license is over.
5. If I am worried that customer might "Strike" first, and I don't want my software / companies rep to be harmed anymore than it might be anyways, make 1 post but just say we are having issues with 1 companies software, dbase problems, etc We are only letting you know this as we strive to be the best software out there, blah, blah, no shaving, etc. Don't have to mention said customers name, of course people will ask but at least you came there and posted - so if it turns around and comes back at you - well..... plus of course said customer will know you are talking about them, then the ball is in there court to fix and conform..
To be ohnest I wouldn't have posted really at all.. Let them make the first strike if they were going to and come back heavy.. Dunnooo.
Sucks for alll.. easy to play arm chair QB..
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