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Originally Posted by lil2rich4u2
So how can i dispute this? Id appreciate any help.
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It's not quite the same, but I had a run-in with a really shady domain registrar (Instra Corp out of Australia) during the .eu landrush. They claimed to be registering couple dozen names I'd requested, charged me, said they were "confirmed"... but just to be safe, I registered them with EuroDNS at the same time, and nearly all came back available... and ultimately, they all registered with EuroDNS.
Instra refused to refund my money, claiming that their fine print said "no refunds, only credit on other domain names." They said if I charged it back, they'd show my approval of their TOS, etc.
I wrote a very detailed letter to my card issuer, explaining how landrush worked, why they misrepresented the situation and didn't make clear what the deal was... and won the chargeback.
The impression I got is that if it's a foreign charge, your US card issuer is more likely to be able to sustain the chargeback.
What you'll want to do is read Visa regs (available at visa.com) and find out exactly what Visa rules they violated (basically, they did not provide you what they promised, but there are probably other violations too), quote those rules by section number and verbiage, and submit that in writing.
Remember that the person reviewing the chargeback is LaQueesha who makes 10 bucks an hour working in some cubicle with a rule book that she reads and applies to your situation. If you give them a well-thought-out explanation, complete with exact info on how it violates Visa regulations, then it's easier for LaQueesha to just approve your chargeback than to try to argue that the charge is justified. That's what I've found, anyway.