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Originally Posted by jayeff
The woman/girl refused to believe there even could be a problem at your end. She totally ignored that I had tried from two PC's, restarted them, cleared my cache, tried in two different browsers. "There is nothing we can do". When pressed, she suggested that I call the number on the back of the card and like an idiot I fell for that, without recognizing the number. Guess who answered? EPassporte Customer Service. It would be funny if it were not so aggravating.
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This is frustrating for me to read and I don't even have an epass account. And it's not the first time I've read about people having such frustrating problems with their phone support staff. It's like Keyser is the only one there who seems to have the wherewithall to get certain things fixed.
Chris Mallick -- for the record, my agenda in being in these threads is not to throw hate, it's for the sake of trying to prompt you/your staff to improve things so you become a better service. Take Jayeff for instance... he's been posting on GFY for some time now, and I've come to regard him as a straight shooter, and quite intelligent as well. I can see that he is taking the time to lay out his problems with your company in great detail, which should be a good thing.
Not everyone here is a "usual troll", just making sure you know it.
I understand perfectly your own frustration, and I'm not surprised that the Epass side of things is starting to want to hit back, can't say as I blame you either. But there ARE some real issues being mentioned that need to be addressed, not only with certain accounts but with your company itself... as in some of the phone support staff for starters.
If I ever do decide to apply for an account I would definitely have a direct line to Keyser on speed dial I can tell you that.
Best of luck.