Originally Posted by x582

I just read the whole complaint, was pretty entertaining - especially the part where they quote people on boards like GFY, JBM, etc...

Everyone is pointing at XC for shaving and w/e, but you know it could well have been a glitch (like it happened to many programs before) where the data was not pulled correctly in NATS thus why the discrepancy between the stats reported by NATS and CCBill.

Then NATS calls XC to tell them about the problem - XC is in his car driving from FL to North Carolina because he missed his flight due to the new security measures... He's obviously pissed and has no swift access to internet.

NATS probably goes in saying that the stats are not reporting correctly and affiliates are owed (i.e) $50k in rebills . XC goes wtf, how come your shitty software didn't work properly, wtf is going on... then NATS is all pissed off and wants to rectify the problem right away and wants to adjust the affiliates stats retroactively right now so the affiliates stats show the missing rebills right away.

So XC tells NATS... hey hold your fucking horses, I want to check what's going on - wtf the affiliates gonna think if we do that, don't do fucking shit right now let me think this thru first on how to handle this (and it's his own prerogative as it is his own program and wants to handle shit in a proper way (and most importantly HIS way since it's HIS program).

Then shit happens, NATS is all pissed and is swift to make a comment on the boards because he's offended and doesn't like the fact that XC called them out on their shitty software not reporting the stats correctly - and NATS is all proud to come here and make a statement to get some fame from the community implying they're stadning strong to defend the affiliates against shaving and what not.

It was not NATS place to do what they've done and announce it publicly on forums that quick without waiting a bit to see how things would turn out. A cockfight took place (imho) between NATS and XC when the fuckup was announced to XC by NATS on the phone.

Originally Posted by bluedollars

I am not going to get into this debate too much, because I do not know enough about what has gone on 'behine the scenes'..

As a program owner (granted, a very small program at the moment), who is planning to move to a nats based system in the very near future.. If I were in xclusivecash's shoes I would:

- Have been pleased that TMM contacted about the problem.
- Have been very pissed off that affilliates we being screwed.
- Wanted to work with the guys behind nats to resolve the problem.
- Contacted all of my affiliates and explained the situation.
- Made a statement on the boards that something had gone wrong and affiliates would be compensated.
- NOT verbally abuse the people who are trying to help me.
- NOT take my software provider to court, when I should have been double checking my stats myself anyway.

As far as I can see, TMM were within their rights to suspend the nats license, nobody should be subjected to verbal abuse and if someone my company deals with abused someone working for me, I would never deal with them again.

As for the public statement TTM made, it DID NOT say that xclusive case was skiming/shaving - it stated they had found that the numbers did not match. the is a VERY big difference between a fault with software and a fraud.

Reporting between billing companies and affiliate programs is far from perfect, problems with connectivity etc play a big part (I know this from dealings with mainstream companies). It happens, but can be resolved. From what I have seen the only reason it was not resolved quitely was because of xclusive cash's bad attitude.