Originally Posted by Chris Mallick

So I have personally reviewed your accounts, Phoenix66.

You have a personal and a business account. The personal says you are in the Ukraine; the business says you are in Ecuador. (Where are you really?)

You were sent 3 warning emails, stating that your balance in the aggregate, since opening your account 3 years ago, had reached $5,000. This is a trigger in our system to gather more data on you to meet our rules for Know Your Customer and Anti Money Laundering.

The 3 notices were sent out as follows:

Warnings were sent: 7/25/2006 (Courtesy Notice - approaching $5,000), 8/4/2006 (1st Warning - reached $5,000), 8/9/06 (2nd Warning)

Then, on 8/14/06 you received an Account Blocked notice.

Then, on 8/18/2006 you contacted our Call Center and they sent Verification Form to your external (non-ePassporte) email address.

On 8/21/2006 you contacted us again saying that you did not receive the forms. We then sent the forms to you via our Message Center.

On 8/22/2006 you contacted us again asking about the status of your forms.

Yesterday 8/23/2006 (in the morning) we unblocked your account as we approved your documents. Why would you post this bullshit about ePassporte? It makes no sense. Or maybe you have an ulterior motive?. I can?t decide what to believe, so I will just state the facts?

On this one issue we have had (not counting the ICQ?s to Keyser and the board replies) 8 ? EIGHT - contacts with you over a period of a month; although you only contacted us after you apparently ignored the 4 earlier warnings. From the time you received the forms in the Message Center until your account was unblocked, it took 48 hours to reinstate your account. Seems like a pretty fast turnaround and pretty good, no excellent Customer Service to me, but again, I don?t know your true motive?

You could have avoided all of this by replying to our Warning Notices. If your email in our system is no longer (or was no longer) valid, we can?t help that. It is your responsibility to update your profile.

In the 3 years you have been a cardholder you have had 9 total loads, all P2P , so while have made virtually NO money on your account and you have cost us a great deal in staff time and my time, we still treated your account as we do all accounts: WE FOLLOW OUR RULES and WE SERVICE OUR CLIENTS REGARDLESS OF THEIR ACCOUNT SIZE.

Now given all of our attempts to contact you IN ADVANCE of blocking your account, your failure to respond and the fast turnaround in reinstating an account that you could have avoided very easily having suspended, I think you owe us an apology and you should set the record straight.

If I am wrong about any of the facts stated above, lmk. I have checked your account in great detail as this post and other are always troubling to me and our Team.

It does seem that you have made a big deal out of a problem you caused and you have not been honest in reporting our level of attention and Customer Service.

As for the others posting negative comments in this and every other thread, we know your motives are to tear down what you deem to be a competitor. We are not going anywhere; we are a healthy company with great clients and staff and we look forward to the future, with or without competition.

Listen, we make mistakes, but again, they are a very small number compared to what we do right, day in and day out.

Every complaint is serious and warrants our attention, but when the bashing is always led by the same people, I can only say to those people: GO FUCK YOURSELF!

C