Originally Posted by Phoenix66

Several days ago I got my account temporarily suspended for no reason. I did not even touch it at the time. Same happen to couple of my friends. I guess Epassporte people just wanted to force to do verification on personal accounts that has more or less singnificant amounts of money on them. Not too polite, I'd say, but OK. But there was no notification of any kind, no instructions what should I do, and finally, no reply to my email in 3 days untill I called them via the phone. First I thought their mail does not pass through SpamAssasin on my server, but no - it appears there is nothing wrong - automated notifications from Epassporte pass through, they simply did not send me anything about account suspension. What kind of client service is this? It's about fucking money, not some candy wraps.


OK, I sent the docs, though I was not sure which credit card I used to open it. How the fuck should I remember that, if I opened it in year 2003??? However it seems I have guessed the card correctly.

Now the account seems to be unlocked, but guess what? For "security reasons" I cannot make transfers to other accounts.


What do you think is a natural reaction of a person whose money was blocked for 1 week and noone did care of this (except indeed that very person)?

Natural reaction (at least for me, and as appears not only for me) is to transfer funds somewhere esle asap. And I cannot fucking fo that. I can only withdraw via ATM which is kinda cool as I have daily limit of only $300 and over $6000 to withdraw. What the fuck is this? I have montly turnover of over 20'000 on all my bank and other (like paypal, fethard, moneybookers etc.) accounts. And now I fucking cannot transfer $6000 and fucking have to withdraw them $300 per day. Usually I'm too lasy to go for that amount to ATM unless I have something other to do nearby.


Also, congrats to one of my friends. He also thought that it was a good idea to transfer all the funds from his account after he had same "temporarily suspended" problem. From one hand he got lucky - he was able to make transfers. From another hand he did not - after he transfered $1500 he hunged up again - now they ask him to answer a secret question (without even showing that question) which he does not know as account was opened by some sponsor.


It seems that it was me who was lucky to not be able to make transfers. I do not know any fucking questions, not speaking about answers. As far as I remember (3 years ago, 3 years ago!) I was having problems with account opening and asked someone from Epassporte for a help. Account was opened by that person and I doubt I ever heard of any fucking secret questions. And there is no any mentioning of anything even distantly close to this in the account menu. That's some fucking secret question you cannot even fucking know it exsists.


So what the fuck is this??? I did not have such problems even with PayPal that is well known for it's horrible customer support and attitude to the client's money. When I got my account locked there I unlocked it without any phone calls in several hours. And I certainly never had problems like be unable to transfer funds out of it after it's unlocked.


Also, away from my humble person, speaking generally, the security of Epassporte sucks. And I think (though I do not have any facts indeed) that recently some accounts have been hacked and they decided to "tighten" it which caused me all these troubles I described. But Epassporte is not the first service of this kind. There are known simple solutions like code cards (digital security devices seem to be an overkill for this case). Why don't they learn those instead of hassling clients with stupid restrictions?


I would very much like to hear some comments from Epassporte ppl if there are some of them here.

To my understanding, this is not how a money-related service should work with the clients.