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First of all, I agree about the card quality being shitty, within a year, the magnetic strip on my card shit out while I have a couple of credit cards that I used more than that for a couple of years and they still work just fine.
For me, I did contact them for a replacement card and they did get it to me in about 8 days which was faster than the 2 weeks that they told me it'd take.
I did have the problem where they froze my account because it was over $5,000 during the time my card was shitting out and the time it took to get the new one in.
I did fax in my info and got ahold of Keysor, within 2 hours he had my info verified and my account was working again.
So, for me, I had 2 problems and they took care of me beautifully, I couldn't ask for better support. I guess that for every person that has a good experience, there's a couple of others that haven't.
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