Originally Posted by sarah_webinc

Customer service..seriously. I just had to call my American bank because my card got flagged for unusual activity. That happens to me now and then because I live in the UK and they wonder what is going on when I am using the card there.

I called my local branch back home and had wonderful customer service and the problem was solved within five minutes and everyone was polite, etc. If I had called my local UK bank branch they would have snarled through the whole process.