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Originally Posted by mikeyddddd
Good customer service was once considered an asset by most American businesses.
Now there are many that consider it as a cost which must be controlled, so they have outsourced the function. Those who have will one day wake up and wonder where their market share went.
Consider yourself fortunate that your bank has kept customer service in-house. If you are real lucky, they will keep it that way.
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Tell me about it. I phoned the operator in Orange County CA, to get the emergency number for UK Visa Card. My US bank did not know it.
In the beginning the girl kept telling me to go to my long distance provider, I told her she was my long distance provider. She then put me through to some one else and I knew something was wrong.
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I was speaking to someone who cared, really cared, who tried to find out the answer, who spoke to her supervisor, who also tried to find out and also cared. They both spoke Excellent English. They were in Bombay.
I eventually solved the problem, Eva phoned information in Czech. They gave her the info in seconds.