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Trying to wrap my head around exactly what you need here, Tom.
You seem to already have 14 gigs of material in place that is retaining well. Some of your members have expressed dissatisfaction with the presentation of the content. You've taken these complaints to heart and want to change everything, in three day's time but you're uncertain what format to change your content to and you aren't familiar with the programs or batch processes that would be needed to do this. Right?
Well, granting that it may well be possible to please everyone at the same time, I'd have to consider the content's current format. If it's already compressed MPEG's, it probably would be best to leave it alone- further work on the files will only degrade them, perhaps unacceptably so.
I might also point out that the time constraint seems a bit unrealistic for manipulating, re-rendering and replacing 14 gigs of material, and that's not even considering the changes that'll be needed in the html pages used to access it.
Anyway: What format is the content you'll be working? And am I correct in hearing that you want to take short video clips and join them into longer ones?
As far as final content offerings, my experience has been offering both MPG and WMV files has resulted in the fewest complaints.
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