Originally Posted by ravo

Yeah, I want to know this as well.

This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.

Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.