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Originally Posted by NTSS
I'm in the U.S.
Why does it take less than one minute to load my epass account from my bank card but 8 days to transfer money from my epass to that same bank account?
8 days is way too long... Paypal does it in 2 days.
Is there anyway to speed this process up?
Also, is there any chance that you will be eliminating the initial and annual fee for the bank card? I think a lot more people would get it then. It would increase exposure for you guys too.
I've actually had conversations with tellers and clerks about my Paypal card...I don't have an Epass card because I think it should be free.
Btw...I use your service regularly and I happy with it aside from the above.
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Hi NTSS
I'm happy to hear you are happy with our services. Regarding ACH withdrawals, we have looked into speeding up the process with our service provider however it seems it is not possible at this time. I believe it has to do with the banks we use and their systems.
In terms of fees, I guess what we need people to understand is that we have worked out a business model to make us money. While I can understand your frustrations about purchasing a card for $35, there are instances where if we did not charge that fee, we would not make any money as there are fees that go directly to the bank which ePassporte does not see.