Hulk

I?m in the online businesses for many years, but never had such a bad experience! Now I can allow myself to tell that txtNation/mENABLE is the worse nightmare you can imagine. This company ripped me off for 370 GBP (about 650$) for signup and first month of maintenance, wasted my time for 2 months, ruined my reputation among customers and high phone bill is something I am expecting as well. Because of that, I decided to spend time writing and explain everything in details, so you all could learn from my experience.

Their sales guy bugged me everyday to pay the signup fee. I thought their service must be of the first class, since they are charging a lot, while other SMS/phone companies are opening accounts for free. At least I expected the best possible customer support. Gee, what a jackass I am! Anyway, I transferred the money. It laid on their side, but nobody contacted me. I waited for a week and finally asked them when my account will be active. They apologized and opened my account. It was a first sign of the disaster. I logged into Client Administration (Control Panel), but the system they have was quite different from anything I saw before. I kindly asked them for assistance, but they ignored me. Tried emailing everyone there, but no response. Found ICQ number of customer support inside the Client Administration, but they never got online and never authorized me. Filled the online form and sent, never got any reply. It was time to call them by phone. Finally got in touch with a tech guy, had a nice conversation, but the new problem appeared: he?s not using ICQ. I asked: ?How do you plan doing business online and communicate with webmasters without ICQ??, but got no answer. I expected they will be kind enough to install ICQ or use the web version, so we could go through all the issues and simultaneously chat. That?s how I used to solve the problems. No, they ignored me again. But thanks God, their tech guy is using Skype, he told me that over the phone. I installed the software and suggested meeting on Skype. That was arranged, but I still had to wait a couple of days for him to hop online. But when it happened finally, I lost him after a few minutes. From that moment he appeared offline. I started to learn: changed the nick, then made another phone call, then back to Skype? Finally, I catch the techie, explained the issues and he promised me everything will be in order. You?re guessing? Nothing happened and from that moment he?s offline again. For the last time I sent emails to every address I had, filled forms on the site and Client Admin, but there were no replies. It was really rude and insulting, although I was kind to them like I am the customer support and they are my client.

Now let me tell you about a couple of technical problems I experienced in this short period of time (thank God I gave up on their services). First of all, they based their system on GBP as a currency, which may be ok for any other purpose except for the online business. Simply everything has to be calculated in USD, since it is the absolute standard on Web. That fact is not causing bigger problems, but honestly, I don?t see any reason for complicating the whole thing. Second, they don?t have any kind of User Management. There is a form named Password Management, but it never started to work. The tech guy promised it will work, but it was a lie, just like everything they said. Third, the rates in reality are not the ones I got prior to signup. I complained, they said it will be corrected, but you already know what happened ? nothing. It?s really strange situation when you don?t know how much you are actually charged and no one is responding to your questions. As an example, if there was a purchase of $30 made with Eurodebit or PayPal, they charge me about $19, thus my share is only $11. That?s the situation in credit card department, also for bank debit/transfer. But what about SMS/phone? I never found out the math for SMS purchases and pay-per-minute billing. Simply there was no one to explain me the calculations they are applying. I just have the numbers to present you. Purchases were made in total value of $70.3 and my revenue was $15.13. For anyone interested top take a look into report, contact me and I?ll send a screenshot with all the numbers. However, the phone billing is a total mystery. There is absolutely no information about amounts per minute or country, neither you can find any evidence about that kind of purchase or customers accessing that way. So, you tell me is this a robbery or what? After all, there were lots of complains from members, being unable to obtain the access to members area, for countless reasons. I had manually added them to ?htpasswd? file. Also, some people who already signed up now are having difficulties to cancel the membership. To be honest, even I don?t know where a membership could be canceled. I looked everywhere on their website and join page, but couldn?t find any link, form or sign where to cancel. No info even in the Client Administration (control panel). If anyone of you finds out, please let me know, I will be grateful. Simply have to help my customers to get rid of these thieves. Gee, what a nightmare!