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Originally Posted by PBucksJohn
I really can't comment on this as it is in the hands of our lawyers at this point. I will restate a bit of what has already been said.
There was a discrepancy in the rebill numbers. We were turned onto this by someone else. I called Chris to resolve it with him and was cursed at and hung up on. There are rebill import problems with NATS programs from time to time for various reasons. We ALWAYS work with the program owner to get them resolved and program owners have ALWAYS been more than happy to get them fixed. For example look at the Mayor's Money issue a while back where everyone got lots of rebills in a day. That is an example of it.
After the initial call the license was suspended and the post was made. We have always said from day one that we will be very transparent with people when we feel there may be a case of something not being done right.
At this point we felt after telling them there was a discrepancy in stats and getting a "yeah, and?" type response, then simply explaining that all rebills would need to be imported, placed in stats, and paid out on and being told off and hung up on is something not being done right.
Right after making the post (not sure if they had seen it yet or not) a much calmer call was received with both Chris and Tucker on the phone and they indicated that they knew nothing of stats discrepancies and were going to call me the following day after speaking with CCBill.
The following day we received a letter of intent to file suit over the original post stating what had happened.
Regarding admining the program, we do not admin any NATS clients. All NATS clients know this.
I do not know if there was intent on Chris's part to not pay out on the rebills. I have heard both answers from several people. That had nothing at all to do with our initial call. It was simply to resolve discrepancies as has happened with other programs in the past. There have been a number of chances for this to be resolved quickly and easily but unfortunately that has not happened.
I have no problem enabling the admin with both of our attornies on the phone and showing them the stats issue, however I have been asked by N.R. Media's attorney not to speak with them and that is what I am doing at this point. It is in the hands of our lawyers and they are determining what should be done next.
This will be my only post on the subject until then.
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I find it incredible that you set about trying to ruin one of your
OWN CLIENTS reputations before you have any FACTS at all - in fact before before any sort of investigation has been carried out because you got a mouthful from the client.
I just hope that the real profesionals on the board that use NATS or are thinking about it are taking notes. This involves many millions of dollars of real miney and this is how companies bahave.
I really am astonished by this ......
