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Originally Posted by 4Pics
so will you refund the amount charged to my card for adding it? Since your RUDE staff yesterday said it was company policy and I had no other choice to send money?
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Yeah, I want to know this as well.
This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.
Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.
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