jayeff

That above all is why EP needs competition.

I get very bugged about how their so-called security concerns are more and more translating into inconvenience and what some might see as invasion of privacy, without adding much if any security at all. Yet they still won't use the measures commonly used by banks and the like to ensure real security.

And recently my card was up for renewal, they charged me, it didn't arrive on time. That could have been the fault of USPS, not EP at all and KS dealt with getting me a replacement quickly, so fine. But what I discovered was that when they issued the new card and set it up with a pin which would need activation, doing that re-set the pin on the existing card too, 2+ weeks ahead of its expiry. Which I found out when I tried to use an ATM...

So I come back home, reactivate the old card and go back out again, get my cash. Not a big deal, but typical of the lack of attention to detail that they can get away with right now. And a note about that was simply ignored, so I don't imagine their system is going to change any time soon, even though it obviously shouldn't be set up that way.