I don't want to point fingers or even shit on this thread but I'd like to give some insight to potential webair customers.
I recently experienced a critical error in a script that I was running to produce galleries for my website that is hosted on a webair Dedicated server. I've had webair for awhile, maybe January/February. And the only problems I really ran into was getting sold on a Dedicated server that couldn't handle my sites traffic and having to upgrade.
Upon setting up my new server I requested backups be made every 24 hours. I called and spoke to a tech support person on the phone. We talked, we had a conversation about backups. He told me he was doing it as we spoke. For the next 7 to 8 months I was under the impression that I had a safety net on my dedicated server.
While running the gallery script last night, it errored and deleted every thing off the site (
http://www.thelastsupermodel.com). Not just front page stuff, not just images, not just design element. The script deleted everything, INCLUDING itself. I was fucked. I called webair and had a tech support person call me back. (it was around 1:30am so I understand)
He told me there was nothing I could do as backups werent enabled on my server. I'm not going to point fingers or argue at this point. I'm fucked. Me and only me. My entire sites SEO is destroyed. The majority of my sites income is erased. I can consider it my fault since I should have been saving shit to my HD, HOWEVER, I wouldn't be fully fucked if webair had actually turned backups on.
My only other viable solution is to take the HD out and have it shipped off to a recovery center for about $1,000 (ballpark). But since I have apache and logging and other sites running on the HD, that's probably not likely.
So in conclusion. If youre going to signup with webair, OR ANY host for that matter, make sure you are 100% sure your backups are enabled. Webair didn't backup my information and theyre considered a reliable host for this industry.
You don't want to be as fucked as I am right now, with a site running on about 50% functionality and 5% or less content.