08-03-2006, 07:06 PM
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Spread The Pink!
Join Date: Nov 2004
Location: pinktown!
Posts: 8,229
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Originally Posted by minusonebit
The ePass rep is giving me a line of BS. I am supposed to be polite and cordial when confronted with such BS? Respect is earned, not given. I dont feel a constant need to be polite to everyone I encounter espically when I know full good and well they are blowing smoke up my ass.
But defending your proposed lawsuit would be fun. Please file it. I'll even come down and pickup the summons to save you the expense of the process server.
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hmmm... so let's just look at the conversation between you (minusonebit) and the ePassporte representative. i'm not sure if you're referring to Keyser Soze & talking to him via ICQ or if you actually called customer service - but either way, let's review (seems like the former):
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(17:04:22) KK: Hey, why the hell is my account suspended?
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...that's a nice & polite intro.
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(17:05:39) Epass: Your account have been terminated please contact [email protected] for further questions, please CC me [email protected] and I will make sure you get an answer asap.
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so lemme get this straight, you happened to check your account, initiated conversation online with keyser soze with a comment like the one above?
and what did keyser do? he gave you the email address to contact and asked you to CC: him so he can get you answers ASAP. yeah, gosh, what a jerk. 
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(17:06:26) KK: Why dont you give me a straight forward answer?
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what wasn't straightforward from the very first thing he said to you? he told you who to contact, and to copy him in on the email so he could contact your more quickly possibly than CS. keyser is a really nice guy, always above and beyond the call of duty.
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(17:07:41) KK: This is really special. You people suck.
(17:08:18) KK: Why dont you ask someone who knows about the situation and tell me? I am in no mood to play games sending e-mails back and forth to the "appeals department" like is done with PayPal.
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(17:13:22) KK: You obviously have someone who handles you at the main office, that you go to when you have questions or need access to something, right? Why not ask them?
(17:13:57) Epass: I did.
I asked why your account were blocked then they told me you needed to contact [email protected]
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(17:15:10) KK: Fine. You all want to dick around with this. Give me your boss's phone number.
(17:15:26) KK: He might not listen to you, but he wont be able to help but listen to me.
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i don't know about anyone else but this sounds like a threat of some sort, implying that "keyser soze" (the board personality) has a boss that will listen to KK's muscling tactics. more power to you if *that* works, KK.
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(17:24:06) KK: Yes, let him know: that legal action I mentioned. Its coming.
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more threats.
bottom line is, ePassporte is not a bank, we're not stealing your money or keeping it for ourselves - when we freeze accounts associated with fraudulent behavior - it's to protect *your* money. people seem to forget that ePassporte is not a bank, like the one you walk into with your ID, credit cards, SSN, etc. (assuming you're in the US) and they eventually give you a bank account - they are also FDIC insured. if someone got your password they could wipe oiut your ePassporte account pretty fast (although not your s since it has no money in it.)
ePassporte lets you sign up online and hold your money in an easily accessible place. i'm sorry that the internet is *also* filled with scammers, but if ePassporte suspects fraud wouldn't you rather they pause your account and look into it first? 
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