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A lot of us got burnt with Ibill and then the chnge over to Etelegate, we were with Ibill for 2 1/2 years, and went thorough losing a ton of cash, the only thing stopping us from changing over was "How to get around 800 members to transfer over to a new billing company without loosing credibility" we were not prepared to take that chace, we received all the usual monthly promises and shit from Ibill.....nothing materialized, all they threw at us was a bone every now and then coupled with a new promise. Then the change over to Etelegate without even telling us. That was the last straw, we cut of Ibill and went on board with Paycom and they have been great, setting up was easy and they really went out of their way to change us over, our rep FRANK GANNON was excellent and really got things moving for us. We had our own merchant account which saved our asses, so while we were changing over we contacted all our members and gave them the offer to chage over at a discount rate onto our own merchant account, a lot of members did change over but we did still loose many through the change, but we are getting returning members every day now which is a good sign. It was a major decision for us to make but in the end it was for the best, we are back on track after being screwed so badly by Ibill, they owe us a fortune but we have written that off to experience, we would rather spnd our time pushing our site to the next level instead of wasting time and energy and loosing potential sales and rebills by putting our resources into fighting Ibill and chasing a lost cause....
We have just started an affiliates programme for our site, the official launch will be within a couple of days. We were lucky that we had the financial resources to ride the wave that was created by Ibill but by staying on course and being focused on the prize we got through it, it was not easy but then we do have a great site that does retain members and that does help. Our members were a great motivational factor and now we are smiling once again. I say get rid of Ibill and move forward, it was the best thing we could have ever done. They did try and process a couple of memberships after we left, we reimbursed those members and manually checked every day to make sure there were no recurring billing, luckily for us there were no more, but I hear not everyone was that lucky. I will say thanks to paycom and our loyal member base.....we got through.
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