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Originally Posted by Ross
In May I paid for my shopping at a grocery store with my epass card and I was charged twice for the transaction.
Epass told me that the money would come back into my account in around 30 days when it was apparent the second transaction was never gonna be taken by the grocery store.
This has never happened. Now my girlfriend has paid for stuff in two different stores and both times she has been charged twice for each transaction. I don't expect she's gonna get that back either.
You guys need to get this fixed out BIG TIME. If its happened to both of us I'm sure its happened to others as well.
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Please contact me with your account name and we will look into.
What happens is that the merchant places a pending authorization to ensure there is money on the card. Then when they process the transaction they don't lift the pending charge.
The pending charge will drop in about 30 days and the money will be returned to your account.