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IBill has had this problem for years. Transctions get approved but the surfer never makes it back to the webgood page. It seems to us that about 1% of the transactions we do are affected in this way. We've be able to compensate for this by grabbing iBill's list of active subscriptions every 15 minutes and comparing it to our copy.
The pin code system does suck big time. Every once in a while, iBill will start issuing pins to customers that aren't on the list
they provided to us. This happened to two subaccounts this week.
The new iBillnextgen system does not appear to have either of these problems.
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"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
--H.L. Mencken
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