Originally Posted by shaliza

You must have caught Keyser on an off day because he is probably the hardest working and most caring individual I have ever met. Keyser has made a huge difference with ePassporte's customer service and I bet there are thousands of webmasters who will agree with me. That is not to say what you are saying didn't happen but I have to think there were extenuating circumstances surrounding this.

Regardless, we apologize if we offended you but we will do anything to help you and to keep you as a satisfied customer. Let me know how I can help.