Xenophage

Response to Posting from Friendfinder, Inc.



To ripoffreport.com readers:

During the latter half of November 2004, certain disgruntled individuals have repeatedly posted anti-Friendfinder ?reviews? on ripoffreport.com. In this series of postings, these individuals have made a series of statements and listed a number of purported ?facts? about Friendfinder and Andrew Conru alleging criminal behavior and unlawful business practices. With the exception of certain information that is publicly available, e.g. a civil lawsuit entitled Ferguson v. Friendfinder was filed (and ultimately dismissed without any finding of liability), these alleged facts are false and defamatory. These postings are beyond contempt and hurtful to Friendfinder, Andrew Conru and its employees. These comments also tend to marginalize valid ?reviews? that other persons have posted on ripoffreport.com regarding our company.

To any open-minded person reading reviews posted on ripoffreport.com: Friendfinder, Inc. currently has millions of members enjoying our online personals services. We have over 150 dedicated employees who strive to create a rich online experience for our customers. Despite any efforts we make, we know we can do even better. As with any company with so many customers, we have complaints about our service. Normally, our customer service department resolves these complaints (and other issues) in a timely and satisfactory manner. If you are a customer who has a complaint or otherwise has an issue with your service, I invite you to call our customer service department at (650) 847-3100 or email them. (Contact information is posted on the individual websites.)

As for comments about spamming originating from Friendfinder, please understand that our affiliate agreement prohibits the sending of any unsolicited email on our behalf. Moreover, Friendfinder does not send unsolicited emails. If you feel that you are the recipient of an unsolicited email, please forward it to me at [email protected] so I can investigate and take the appropriate action.

Lastly, if you feel that you were treated unfairly and want to express your concerns about Friendfinder, I invite you to call me directly at (650) 847-3120 or our Director of Human Resources, Natalie Cedeno, at (650) 847-3176.

Sincerely,

David Bloom
General Counsel

David - Palo Alto, California
U.S.A.