Originally Posted by BlueWire

I'm sorry, but this is no way to treat customers...

"You sent me the project late Friday evening...and I had a couple question to ask you when I got back from dinner, but you were offline.

I wasn't home much at all this weekend, I was with the girlfriend at her place.

Relax a bit and I'll have your stuff to you tonight."


----> Being in the service business it is YOUR responsibility to make yourself available for your clients. At Bluewire I have ICQ available via mobile whenever i'm away from the office, or clients can call....Or 18 hours of the day we have other support staff ready to help them...even if its as simple as "Where are you located?" "Do you do this or that?"....

Your customers' business is a privelage to have