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I spend as little time as possible thinking about what it says of the human condition that people actually pay to see pictures of naked women and sex. That's the only aspect of our product which bothers me.
I miss being able to see and hear how customers react, because we end up making far too many assumptions about what works and what does not. Very few of us have useful data about our businesses, and invariably we tend to bend any data to fit our preconceptions.
I think that 2000-2010 will prove to be the most frustrating decade in which to be in this business. We no longer enjoy the easy money of earlier years, but nor has the industry matured enough yet for long-term thinking to have become the rule instead of the exception.
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