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Top of the list - a non-US host, followed by all normal stuff any (or almost any host offers). The reason for non-US based is fairly obvious.
Other bit is - management who have a clue and stay the hell away from tech support while they are trying to work.
"Features" have rarely been a problem - the main problem has been people where tech support has been excellent, but the administration of the host is a joke. (This appears to be more common in larger hosting operations).
AH... And no buggering about asking stupid questions about Arin's IP justification - start that shit and bang - nada customer.
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XXX TLD's - Another mosquito to swat.
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