Quote:
Originally posted by netbilling
daddynastee,
THe rules are simple, without a signature on a sales draft, the customer will ALWAYS win a dispute. All merchants with their own merchant account have their company name on the descriptor and the card issuing bank (the bank who issues the credit csard to the customer) does not care about the merchant. THey care about making their customer happy.
Mitch
|
100% right. I sold hardgoods ( videos for 1000.00) to a Las Vegas guy ... Have emails from him saying how great they are, how happy he is, that he will order again; got also the UPS delivery slip to his house...
4 months later, Mastercard chargeback with an affidavit that we were crooks, that he could never contact us, etc.... Sent them all the documentation ( 40 pages!) and their answer was:
It was a "card not present" transaction, so the client is protected if he claims he got defrauded...
From that point on. I never opposed a chargeback even on hardgoods.
So Mitch is right .
PS: Ibill has been employing a lot of people coming from the garbage industry .... I was told Friday buy one that they would process Canada. The other said No. I know it is NO.