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The same thing has happened to me and I just kept saying no take it off, no I am not going to the merchant and have them fax you as you can see it is a duplicate and finally the CSR talked to a supervisor that took it off right away. Of course, I was polite and friendly when I said no. I think that helped a lot.
In my eyes it was an epass issue but bitching to them and getting mad was not going to get me any help from them.
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