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We do not make a habit of being late on submitting work... but in the case that we do (designers sick, family emergency, etc) I have ALWAYS either given a discount or offer FREE extra work to my client.
Customer Satisfaction is RULE #1 in my business.
My advice would be to select another design firm if you are receiving files so late after the promise date.
Give us a shot and I assure you, you will be 100% satisfied.
:-)
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Sharky
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