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LOL! Just had a similar situation with my girlfriend tonight.. she (for god knows what reason) tried to setup her new wireless router by herself tonight. I tried relentlessly to get her to the DOS prompt to use the Windows ipconfig app, but finally gave up.
My patience as a tech support guy would be slim to none because the computer skills I have gained are now second-nature to me - explaining directions to a computer-illiterate is physically painful.
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