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As far as the actual refund its a tough call. But what I really wanted to say was if you want to get a response in todays world you have to follow up everyday.
If you submit one inquiry dont wait a week to followup. Contact them the next day and then the day after.
I've been a member with ePassporte for a couple years now and it takes me anywhere from 4 - 8 emails to get something resolved.
Ultimately you can't give up, just follow up each day and you'll get what you need.
And this doesn't only apply to ePassporte, any company where you submit something that doesn't do it for your right away - just keep following up, it'll show them that you mean business. I know some people will say hey its their responsibility to take care of the customer, and while that is true, I think its your responsibility to get a resolution to your problem ASAP, so the only thing that you can / should do is follow up constantly and remind them that some people wont leave them alone for 2 weeks so get your act straight and resolve the issue.
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