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Originally Posted by pstation
The "this problem was out of reach for the support department" statement sounds absolutely appropiate coming from EV1. EV1 is NOT a managed hosting provider, any issues pertaining to your software are your responsibility, if you can't do it then you need to hire a server admin or go to another company that offers a more inclusive service. Based on what you've stated EV1 hasn't done anything wrong here. Good luck with your claim.
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I know what you're talking about, but they DO offer servers with Plesk, Cpanel, etcetera installed on it that should be working fine according to me if I don't touch a single thing. So if then suddenly port 80 stops working - remind you, I didn't have access to the server on the day it happened - and I notify support about it and they can't manage to have it repaired (mind you I paid for servers PLUS Plesk), not even after a full re-install of Plesk, then I really start having my doubts about the quality of the server parc and the support employees.
And about the dispute in general. Let's look at an example from the off-line world. Say, I buy an iPod at a local electronics store with my credit card. After 3 days it stops working although I didn't do any crazy things with it. I go back to the store, where an employee presses some buttons on the device and then says "well, I have done everything in my power to get the thing working, but sorry it's still broken... have fun with this overprized piece of plastic. It's beyond my level of support to help you any further and no you don't get your money back.". According to me, my common credit card company then has some kind of insurance policy in these kind of cases to still get my money back and I wouldn't be surprised if that electronic store also got a flaming letter from the credit card company about their lack of service...
Anyway, the drama wasn't mainly about the fact if the dispute is correct or not. It was about the fact that I wasn't informed at all if I was right or wrong. Any answer from ePass if better instead of no answer at all.