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Originally Posted by Keyser Soze
eppoclappo
I apologize for this, I received your emails and I dropped the ball on this.
I have forwarded your dispute to the person handling this and asked them to look into it as soon as possible.
Again I am sorry for the delay and I will do everything I can to get this solved as quickly as possible.
Michael
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Thanks Michael! Can you define "as soon as possible"? A day, a week, a month? Because that's the whole issue in this story. I don't mind to wait, but please be clear what the (waiting) procedure is when someone filed a dispute. It's totally unclear.