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I personally played with them two weeks ago. I have had an account there since well it was pay per minute and they did not send you CD's they sent you a big ass box full of floppy disks (not 3.5 either) along with a huge users manual. Well my fiance actually likes AOL for its "other" crap, games etc. So I had no real intention of cancelling, I just did not like my price.
I called up and said I wanted to cancel, they went through hoops and I said I barely use it and I also have high speed. I felt it was too much money. They countered with a 7.99 a month deal, unlimited broadband connection and then 10 hours a month dial up. I said ok, since that was about a 50% discount. I logged in to grab the email and print it out and a pop up had an agreement with the terms of my account now and a cancellation fee if I did not stay a year. I called them back again bitched about that and said cancel my service. The rep asked why, I explained it was too expensive, and I did not like the cancellation fee nor the 10 hours dial up. Well she dropped the costs down to 4.95 unlimited broadband, 30 hours a month dial up, and no cancellation fee, plus through in 6 months free service and refunded my last months bill.
I can deal with that.
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