|
They are third party billing and the 12% is not for those with a merchant account. At 12% their prices are great and they have some nice things that they offer, However their service is the worst I've ever seen. I was originally considering them as my primary, however after not having 1 single email answered in less that a week, nmost taking 2 weeks if they were answered at all. Finally I decided to sign up and use them as a backup processor, behind the current backup I already use, hoping that in the future they will get things together and I'll already have em set up. I filled out the online signup form and emailed sales and support both letting them know I wanted to sign up. Exactly 2 weeks later they finally contacted me for final information. Several days later they went into my server to make the needed changes and screwed up the entie system so that none of my members could access the site. I then got an email from them saying they had some problems getting it set up but would let me know when it was done, that was 3 weeks ago and I havn't heard a word.
|