I had some issues with a domain name and the sales dept & support dept was giving me the run-around. I totally pulled rank on those asswipes and wrote directly to the President (
[email protected] ). Now, I know it didn't really go to the President but it did make it's way up to one of his assistants and after reading my plea...he agreed and the problem was immediately resolved the way I thought it should be. Still considering moving my domains away from those peoples....so where do ya' recommend I move them to?