Quote:
Originally posted by corvett
The problem is that we don?t have a signature or a PIN authorization. If we were a retail store and the customer disputed the charge, all we would have to do would be to make a copy of the sales receipt and send it off to the customer?s bank. They would compare the signature of the sales receipt to the signature that they have from when the customer first signed up with the card. If they match, they tell the customer that he can?t chargeback.
Online, we don?t have the same luxury. ?Card not in possession? chargebacks reasons are very frequent. The customer says that they didn?t have the card and somebody else typed in their info. The bank is comparing what we have sent them with the word of their customer.
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So why don't you do wat ifriends has been doing for the last 5 years and have them fax in their authorization or cut their account off after a week? If they have been in business this long and are still as healthy as they are maybe it would be worth looking into alternatives because when I'm not making money I'm not happy, and when I am not happy neither are you because I'm going to call and bitch about it... especially when it comes to something like this.