refunds suck, plain and simple.
Simple solution though.. If you are not happy with ccbill and their ways of handeling your customer service, then switch.
Pay ccbill the 750 for the new visa shit and let your recurring members bill out. Go with a new processor for example epoch.. epoch has some new kickass tools to help keep, cross sell, retain, upsell etc.. Epoch will let you payout the new 750$ visa fee, so dont think its a one time upfront charge... they will deduct the 750 from future payouts to you.
I feel stupid for never going with epoch in the 1st place..Since i switched, i have 0 complaints, and if i have a problem, they actually listen and respond in a timely manner.
