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Mark, this is NOT a case of fraud, this is a flat out con game made by a 58 year old man who has been around the block several times and knows how to play your system.
It completely baffles me how a, "senior supervisor" could decide to save a chargeback long after services have been rendered!! All he had to do was #1 look at the date of purchase against the date when the man called for the refund and #2 check his past purchase history which he does have!! HOW DID 2 1/2 MONTHS GO UNNOTICED?? I certainly noticed that he logged in on an average of 6 to 8 times a day, is responsible for using 80% of my bandwidth and attended 100% of my live cam shows so obviously he was quite pleased with the site content..... and you turn around and reinforce that it's ok to scam us, and there are no consequences to being an asshole!!
I must be living in a perfect world because in the 3 years that my site has been up and running I have never had a single chargeback. I have had a similar situation, however, when someone with a 30 day membership called on the 28th day and told you that he didnt have the money, so what did you do? You gave him a refund and said the same thing, "he threatened us with a chargeback"!! Big deal, let it go on his record. I don't HAVE to be %100 chargeback free for 3 years, and its OK to have a 1% chargeback rate!! Do you think that restaraunts, gift stores and any other business that offers a service is 100% chargeback free?
Do you think Victoria Secret will let me chargeback on the panties that I wore for my cam shows? I wonder if the toy store will issue me credit on my used dildos?
Tell me, what have you been doing exactly with all of my processing fees? I thought those fees were there to cover crap like this!
Geeze!!
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