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Punkworld, I think banning customers is the wrong way, someone asking for a refund won't necessarily do this again and again...there are loads of rip-off sites that promise alot and only have "paysite plugins" in their members area. I don't want to adress anyone personally, just a general impression of many sites.
The problem is homemade, it's true that there are alot of people who know that they don't have to face consequences for a chargeback and signup with the intention not to pay, but I'm strongly convinced that offering more quality and more value for money would help reducing this problem, too.
Btw, from the numbers I have the # of rejected transactions is already by far outnumbering the # of successful transactions, but most billing companies won't show you those stats..."burning" customers by banning them maybe an easy solution, but I doubt it's the only one.
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