Quote:
Originally posted by Sleepy
Keep in mind.. ccbill is better than Ibill. If that same customer would have mailed Ibill he would have been refunded with no discussion or anything. The customer would have gotten an e-mail saying "your charges were refunded, - support@ibill"
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maybe i'm just a unique case, but everytime this happens - ibill tells the member to contact us at our cust serv email address, and cc's the initial email to us.
*shrug*