Quote:
Originally posted by SinEmpire
No disrespect..
But welcome to the real fucking world.
CCBill did what any other company would do. What you don't seem to understand is if the refund isn't issued the customer will chargeback. Neither you OR CCBill has any rights in the situation since the customer never signed a receipt.
There is no other option but to refund when a customer insists. Doesn't matter that it's not "right" or "fair" or that the customer is a thief. I managed my own merchant account for porn site sales and this is the way it is.
Brad
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That's true however they could at least block his card from future use.
Same problem with iBill, and any other billing company I think. They refund on the spot, but never bother to blacklist.